Do Not Use Pennine Windows!!
Blog Post Written On:
14.01.2010
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If you are based in the UK and you are thinking of getting new double glazing or a conservatory for your house……. make sure you AVOID Pennine Windows.
This company really is a joke. We bought double glazing from them, and we have had nothing but hassle from them since the first day they tried to install the new windows.
1) Firstly the surveyor took wrong measurements.
2) When the windows were installed, the double window in my sons bedroom was damaged. Because of the surveyors wrong measurements, there was a tight squeeze, so they used a crowbar to force the window in, which led to the window bending and a huge crack appearing.
3) Because of this damaged window, the window sill could not be fitted and 3 weeks later it still hasn’t been fitted.
4) The damaged window was replaced the week after the work was first attempted, but they forgot to bring the window sill. The window is still not properly sealed, and there is a cold draft in my sons bedroom, and its been like that for weeks. This cold has made him ill.
5) Pennine then arranged to come out and fit the window sill, only for me to get phone call on the morning it was supposed to be fitted telling me that they weren’t coming.
6) A few days later they are supposed to come again and fit the window sill. They arrive at my house at 9.05am, while i am dropping my son off at school. I ring the office at 9.15am and ask if they will come back. I dont mind if they go off and do their next job. I will even pay for their petrol to get there and back. They flatly refuse. They wont come back. Surely they could do the other job first and then mine. All that is happening is that they are doing there jobs for today in a different order. I will pay for their fuel. Their other job is about 15-20 minutes from my house, so its not a huge journey.
After they have messed me around so much, i would have thought they would do everything they could to make up for their poor service.
I’ve spent thousands of pounds on these windows, and the work is still not even complete almost a month after they started fitting it all.
To save yourself a load of hassle, DO NOT USE PENNINE WINDOWS